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up grad

Patrick Jonas May 30, 2016 04:54PM EDT

i need to up grad there is a but , i use paypal to pay with your system donot have paypal system

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Patrick Jonas May 30, 2016 05:01PM EDT
Your system need more payment option, Paypal system is every popular that a great payout system
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BoostSuite May 30, 2016 11:22PM EDT BoostSuite Agent

Hi Patrick,

Thanks for your request. We do accept payment via PayPal. But unlike with credit cards where our service is month-to-month, we only allow PayPal payments for pre-paid accounts with a minimum term length of six months.

Please email support@boostsuite.com with the domain name on your BoostSuite account, your PayPal email address, and the BoostSuite subscription plan you would like to purchase and we'll invoice you via PayPal for your first six months of service.

Once your payment is received the amount is applied as a system credit on your BoostSuite account and your initial upgrade and each additional month of service will have their fees deducted from your account credit in our system.
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Dustin Feb 22, 2017 01:38PM EST
Hi,

I just made a payment for the Pro Plan with my PayPal Debit Card (Mastercard) and the transaction was denied due to mismatch address.

The thing is, the addresses matches up with my paypal account and I was still charged $19!!! WTF?

Please refund the payment or upgrade my account to the Pro Plan so I do not have to dispute this with Paypal.

Thanks!

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BoostSuite Feb 23, 2017 10:40AM EST BoostSuite Agent
Hi Dustin,

Thanks for the note, we've also received your support ticket and have already responded to you directly there. Please respond in that thread to let us know you received it.

As you mentioned, there was an issue with your payment method when you tried to upgrade your account, but our system instantly voided the transaction when the issue occurred. This means that the transaction you see on your credit card is already canceled and your bank will put the money back in your account. In our previous response we provided next steps for fixing the issue and we look forward to working with you in that thread.

Have a nice afternoon.

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