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I forgot my password twice and it won't send me the reset link again.

Fat Boy Jun 27, 2016 08:56PM EDT

I accidentally forgot my password twice and it is not sending me the second email link to reset it? I really need to log in. Thanks.

4 Community Answers

Best Answer
BoostSuite Jun 27, 2016 10:53PM EDT

Hello, this can happen if you have multiple BoostSuite accounts using the same email address, perhaps for a few different websites. Usually you see an error indicating this when you enter your email address into the password reset page (http://app.boostsuite.com/auth/reset/central-request). But I'm happy to assist you. Please email support@boostsuite.com (make sure to mention the email address you use with BoostSuite) and someone will assist you with your password reset request directly.

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BoostSuite Best Answer Jun 27, 2016 10:53PM EDT BoostSuite Agent
Hello, this can happen if you have multiple BoostSuite accounts using the same email address, perhaps for a few different websites. Usually you see an error indicating this when you enter your email address into the password reset page (http://app.boostsuite.com/auth/reset/central-request). But I'm happy to assist you. Please email support@boostsuite.com (make sure to mention the email address you use with BoostSuite) and someone will assist you with your password reset request directly.
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BoostSuite Jul 12, 2016 12:00PM EDT BoostSuite Agent
Thanks for sending your email address Joan. I'll follow up with you in a separate (private) thread in a few minutes with details on how to regain access to your BoostSuite account.
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joan stangeland Jul 13, 2016 04:51PM EDT
still having problems getting my password I cant put that on my browser
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BoostSuite Jul 14, 2016 11:46AM EDT BoostSuite Agent
Hi Joan I've just followed up with you directly in your separate support ticket request from this morning. I'm sorry you're still having trouble. I'm sure we'll get to the bottom of this for you soon. Please reply to me in the support ticket and I will be able to assist you further. Thank you.

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