BoostSuite Support and Help Portal

Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

I can't seem to get the Tracking code?

Abdelrahman I Moussa Oct 31, 2016 10:26AM EDT

Every time i click the button that says "Get tracking code" I get to a page where there is a big X and it says your tracking information isn't available or your tracking code isn't live.

I can't seem to be able to get the code to add it to my site.

Up 0 rated Down
BoostSuite Oct 31, 2016 10:39AM EDT BoostSuite Agent
Hi,
What is the url of your website?
Up 0 rated Down
Omar ShoukryU Nov 11, 2016 06:40PM EST
Same Problem here, url: ledkix.com
Up 2 rated Down
BoostSuite Nov 13, 2016 03:28PM EST BoostSuite Agent
Hi,
Since your site is on Shopify - you need to reinstall BoostSuite. Our records show you have removed BoostSuite from your account. This will reinstall the tracking code. Thank you.
Up 0 rated Down
Silvio Dec 12, 2017 05:51PM EST
Same problem on my site greenlakeconservancycamp.org, what can I do???
Up 0 rated Down
BoostSuite Dec 13, 2017 10:06AM EST BoostSuite Agent
Just replied in your other thread.

-David W.
Up 0 rated Down
Silvio Dec 15, 2017 09:00AM EST
David? You have not replied me... My site is not on Shopify and I have never removed boostsuite from my account
Up 0 rated Down
BoostSuite Dec 15, 2017 10:34AM EST BoostSuite Agent
I'm so sorry, I had Weebly stuck in my head! It looks like our tracking code is installed on your website, you just need to sync Google Analytics. You can find instructions for doing that at the bottom of this article: https://boostsuite.desk.com/customer/en/portal/articles/2428991-how-can-i-determine-the-results-i-m-receiving-from-boostsuite-advertising-

Once you've done that, you just need to place a test order. This can be a customer order or an order that you create. It just needs to be a real order over $1. When you (or a customer) reach the final order confirmation page the order details are sent through to Google Analytics. Once we see some order data in Google Analytics we are able to tell you that the configuration is fully set up and working properly.

I hope that helps, but if you have any more questions don't hesitate to ask!

Best Regards,
-David W.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@boostsuite.com
https://cdn.desk.com/
false
@boostsuite
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete