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Tracking code

Planetearthissues Nov 13, 2016 07:40PM EST

Why won't the tracking code work? I have a weebly site called planetearthissues.weebly.com, and the get tracking code page just has a picture of an X, saying:
We're not receiving visitor data from your website.


Attention Weebly users. Even though you already installed the BoostSuite app in Weebly, you still need to click the Publish button in Weebly once to take our tracking code live on your site. Then, visit your Weebly site's homepage and click around to a few different pages on your site to begin sending visitor data to BoostSuite.

Then return here and reload this page. The status message at the top will indicate whether or not we're receiving tracking data from your website.

14 Community Answers

Best Answer
BoostSuite Jan 05, 2017 12:54PM EST

Hi Kent, I'm sorry you're experiencing the same issue. We've found the Weebly system to be very unreliable when it comes to installing tracking codes for installed apps like the BoostSuite advertising app. The process to fix this situation for your website goes like this.

1) Please email us to let us know you're experiencing the issue (email support@boostsuite.com and make sure to include your domain name otherwise we don't know which account is yours)

2) Our engineering team manually makes a call to the Weebly API to re-install our tracking code on your website

3) When that is done, we notify you that the fix has been made

4) Then you log in to Weebly and click the blue Publish button in your Weebly website

5) Then, log out of Weebly and visit a few pages of your website as a normal website visitor would

6) Finally, log back into Weebly and edit your website, click Apps up top then click the white manage button beside the BoostSuite app icon.

Your BoostSuite ads dashboard will now indicate that our tracking code is properly installed on your website and that we're "waiting for advertising data". This means your ad is live and you will see performance data (how many people clicked your ad) in that location the next day.

View in conversation


Up 2 rated Down
BoostSuite Nov 14, 2016 10:35AM EST BoostSuite Agent
Hi,
This was an issue on the Weebly side. We have resolved this. Site tracking should be working fine now.
Up 2 rated Down
Reginal Johnson Nov 29, 2016 02:01PM EST
Reginal Johnson.
Up -1 rated Down
lauren elizabeth Dec 02, 2016 09:38PM EST
yea its not working for me either.
Up 0 rated Down
BoostSuite Dec 03, 2016 10:10AM EST BoostSuite Agent
Hi Lauren - we can get this fixed for you. Let us know the domain of your website..
Up 1 rated Down
obie jones Dec 14, 2016 04:40PM EST
code not working on my site
Up 1 rated Down
BoostSuite Dec 14, 2016 07:49PM EST BoostSuite Agent
Hi Obie,
Happy to help. If you can email us at support@boostsuite.com we can help you out.
Up 0 rated Down
celeste Dec 27, 2016 01:15AM EST
my tracking code isn't working. my site is: megalinkpromocionales.weebly.com
Up 0 rated Down
Uzoma Albert Dec 27, 2016 07:41AM EST
My tracking code isn't working either. Please help.
Up -1 rated Down
Uzoma Albert Dec 27, 2016 07:42AM EST
My site is www.uzodesign.com
Up 0 rated Down
BoostSuite Dec 27, 2016 12:05PM EST BoostSuite Agent
Hi Uzoma, I just responded to your direct support ticket to support@boostsuite.com about this same issue. Please respond in that thread to let me know if it's working for you after following the steps I provided in that email. Thanks and have a great day!.
Up 1 rated Down
ken Jan 05, 2017 08:28AM EST

We're not receiving visitor data from your website.

same issue, seems to be common, what do i do know
Up 1 rated Down
BoostSuite Best Answer Jan 05, 2017 12:54PM EST BoostSuite Agent
Hi Kent, I'm sorry you're experiencing the same issue. We've found the Weebly system to be very unreliable when it comes to installing tracking codes for installed apps like the BoostSuite advertising app. The process to fix this situation for your website goes like this.

1) Please email us to let us know you're experiencing the issue (email support@boostsuite.com and make sure to include your domain name otherwise we don't know which account is yours)

2) Our engineering team manually makes a call to the Weebly API to re-install our tracking code on your website

3) When that is done, we notify you that the fix has been made

4) Then you log in to Weebly and click the blue Publish button in your Weebly website

5) Then, log out of Weebly and visit a few pages of your website as a normal website visitor would

6) Finally, log back into Weebly and edit your website, click Apps up top then click the white manage button beside the BoostSuite app icon.

Your BoostSuite ads dashboard will now indicate that our tracking code is properly installed on your website and that we're "waiting for advertising data". This means your ad is live and you will see performance data (how many people clicked your ad) in that location the next day.
Up 0 rated Down
Dunstan Browne May 23, 2017 07:35PM EDT
Mine wont work i need help

My website domain is http://centralvansphotos.weebly.com/
Up 0 rated Down
BoostSuite May 24, 2017 09:56AM EDT BoostSuite Agent
Hi Dunstan,

I just emailed you about this.

Cheers,
-David W.

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